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Leader Program

ESPA LEADER PROGRAM

 

ESPA’s leadership program is for members at the associate director, director and VP level and is a forum for leaders in the service field to collaborate, share best practices and talk through challenges and solutions.

Leaders within our member organizations meet on a regular basis to discuss key topics for those leading services departments.  A dedicated track is held at the Annual Conference.  Recent topics have included:

  • Demonstrating the value of services to your organization
  • Goalsetting and budgeting
  • COVID-19 best practices and new services
  • Leading through change & challenging times

If you are in a leadership position in event services, contact us to learn more about how ESPA can support you in your role.

Our Upcoming Call:

Topic: The Evolution of Hiring and Onboarding
Date: Tuesday, November 30, 2021 @ 1:00pm ET
Domain: E: Human Resources

Speakers:

  • Paola Bowman. CMP, CMM, Destination Services Manager, Arlington CVB
  • Michael Tedford, Director of Event Management, Colorado Convention Center
  • Kelly Kirby, CMP, Director of Conference and Catering Management, Loews Kansas City Hotel

The pandemic has forever changed the hospitality industry. Not only has the way we work been impacted, but the way employees want to work has shifted as well. As many of us are starting to rebuild our teams, this new mindset is presenting challenges with hiring and onboarding new talent. Join some of our industry leaders for this engaging discussion on the challenges they have faced with securing talent, bringing back furloughed staff, training new employees, managing employee expectations and more!

Note: Registration requires approval from ESPA Headquarters. Once you have been approved, you will receive a link from Zoom to join the call. If you do not receive this link by the morning of the roundtables please email ESPA headquarters at info@epsaonline.org at least 1 hour before the start of the program and the link will be resent to you.

Previous Leadership Calls:

September 28, 2021
Topic:
DEI – The Services Contribution

 Domain: E: Human Resources

July 20, 2021
Topic: 
How to Elevate your Servicing Model with Intellectual Capital

 Domain: A: Strategic Planning

May 25, 2021
Topic: 
Rebound – An ESPA Leadership Roundtable

 Domain: A: Strategic Planning

March 30, 2021
Topic: 
Inspiring Women in Hospitality

 Domain: A: Strategic Planning

October 20, 2020
Topic:
Interactive Roundtable – Site Visits COVID-Style
 Domain:
A: Strategic Planning

September 22, 2020
Topic: Goalsetting and Budgeting for FY 2021
 Domain: A: Strategic Planning

September 8, 2020
Topic:
Post-COVID-19 Case Study: Orange Country Convention Center
Domain: 
A: Strategic Planning

August 25, 2020
Topic:
Post-COVID-19 Case Study: Indianapolis
Domain:
A: Strategic Planning

August 11, 2020
Topic:
Marketing that Brings Meetings
Domain: 
I: Marketing

July 28, 2020
Topic:
Leading Greatly In Challenging Times
Domain:
E: Human Resources

July 14, 2020
Topic:
Leading Through Change
Domain:
E: Human Resources

June 30, 2020
Topic: 
Virtual Post COVID-19 Promotional Trips
Domain:
H: Site Management

June 16, 2020
Topic: 
Virtual Site Tours
Domain:
H: Site Management

June 2, 2020
Topic: 
In-Person Site Tours in a Post COVID-19 World
Domain:
H: Site Management

May 19, 2020
Topic: Staff Moral
 Domain: E: Human Resources

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