The Role of Event Service Professional Evolves During Recovery

Like most meeting planners, Diane Haggerty, CMP, has questions about her first event that will include in-person attendees during the COVID-19 pandemic.

She is planning a hybrid event in June for the Metal Powder Industries Federation.

“Things look good on paper, but how do they look when they are implemented,” said Haggerty, who is the director of events, exhibits and advertising at the trade group. “Meeting rooms, elevators, bars, restaurants…What are the cleaning protocols? How do you make attendees feel welcome and comfortable with all of these protocols in place?”

Jamie Huckleberry, who is past president of the Event Service Professionals Association, foresees more in-person attendees in the second half of 2021, along with a closer relationship between meeting planners and hotel CSMs.

Read more at Hotel Executive.