ESPA LEADERSHIP PROGRAM

 

ESPA’s leadership program is for members at the associate director, director and VP level and is a forum for leaders in the service field to collaborate, share best practices and talk through challenges and solutions.

Leaders within our member organizations meet on a regular basis to discuss key topics for those leading services departments.  A dedicated track is held at the Annual Conference.  Recent topics have included:

• Demonstrating the value of services to your organization
• Goalsetting and budgeting
• COVID-19 best practices and new services
• Leading through change & challenging times

If you are in a leadership position in event services, contact us to learn more about how ESPA can support you in your role.

Our Upcoming Call:

Topic: How to Elevate your Servicing Model with Intellectual Capital
Date: Tuesday, July 20, 2021 @ 1:00pm ET
Domain: A: Strategic Planning

Speakers:

                                           

Rose Horcher, CEM, CMP                                      John Leinen
VP, Client Services                                                  VP of Sales and Convention Services
Choose Chicago                                                      Destination Madison

Make your destination stand out with the elevation of your existing service offerings. Meeting planners can benefit from a strategic partnership with your team and the assets in your community. Learn how to bolster convention and meeting attendance, add meaningful content, and infuse local industry specific experts from your market. It will be our role to make connections that will help clients with their recovery strategies as we move into a post-pandemic meetings industry. Show more value for your destination and team with the addition of an intellectual capital program.

Learning Objectives:

• Collaboration of intellectual capital between Sales and Service teams
• How to tap into local assets to enhance the meeting planner experience
• Attendance building implications of intellectual capital
• Meaningful CSR projects for greater community impact

Note: Registration requires approval from ESPA Headquarters. Once you have been approved, you will receive a link from Zoom to join the call. If you do not receive this link by the morning of the roundtables please email ESPA headquarters at info@epsaonline.org at least 1 hour before the start of the program and the link will be resent to you.

Previous Leadership Calls:

May 25, 2021
Topic: Rebound – An ESPA Leadership Roundtable

 Domain: A: Strategic Planning

March 30, 2021
Topic: Inspiring Women in Hospitality

 Domain: A: Strategic Planning

October 20, 2020
Topic: Interactive Roundtable – Site Visits COVID-Style
 Domain: A: Strategic Planning

September 22, 2020
Topic: Goalsetting and Budgeting for FY 2021
 Domain: A: Strategic Planning

September 8, 2020
Topic: Post-COVID-19 Case Study: Orange Country Convention Center
Domain: A: Strategic Planning

August 25, 2020
Topic: Post-COVID-19 Case Study: Indianapolis
Domain:A: Strategic Planning

August 11, 2020
Topic: Marketing that Brings Meetings
Domain: I: Marketing

July 28, 2020
Topic: Leading Greatly In Challenging Times
Domain: E: Human Resources

July 14, 2020
Topic: Leading Through Change
Domain: E: Human Resources

June 30, 2020
Topic: Virtual Post COVID-19 Promotional Trips
Domain: H: Site Management

June 16, 2020
Topic: Virtual Site Tours
Domain: H: Site Management

June 2, 2020
Topic: In-Person Site Tours in a Post COVID-19 World
Domain:H: Site Management

May 19, 2020
Topic: Staff Moral
 Domain: E: Human Resources