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ESPA's Webinars - Virtual Education for Convention & Event
Services Professionals

Attention Members: Attend multiple webinars at a discount!
ESPA is pleased to offer a Continuing Education Package that allows you to sign up for multiple Webinars at a discounted cost. Take advantage of this valuable year-long educational benefit of membership and earn CMP credit!
•Full Year Webinar Package
•Half Year Webinar Package
•Pick 3 Webinars for $100 (buy 2 webinars, get 1 free) – saving you $50!

Tweet live during our Webinars! Use the hashtag #ESPAWebinars

Read more about signing up for a Continuing Education package.
See below for information on the CMP credits from the 2017 Webinars
See below for information on the CMP credits from the 2016 Webinars

 

ESPA 2017 Webinar Program/Schedule

Title

Convention Center Best Practices

Date
Wednesday, July 19, 2017
Time

1:00pm ET

Domain
Pending
Moderator Julie Brakenbury, CGSP
Greater Raleigh Convention and Visitors Bureau
Panelists

Gail Mutnik, MPA
Gail Mutnik Solutions, LLC

Jamie Huckleberry
David L. Lawrence Convention Center/SMG, Pittsburgh

Mary Ann Torres, CMP
Pennsylvania Convention Center/SMG

Dominique Bonds
Pennsylvania Convention Center/SMG

Mariya Brewer, CMP
Philadelphia Convention & Visitors Bureau

Description

Join us for a one hour presentation on Convention Center Best Practices. A sneak peek into some of the information that will be covered during this very informative session that we hope will lead to successful partnering to ensure an amazing client experience for every venue.

  1. What CSMs need/require when it comes to receiving specs from clients.
  2. How convention centers are implementing new and innovative ways to enhance the planner experience.
  3. How clients communicate their event details and expectations
  4. What we as C.SMs expect or look from clients.
  5. Effective ways Convention Center/Hotel Event Managers and CVB CSMs can work together as a team to overcome challenges and enhance meeting planner experience.

We have a assembled a great team of panelists that will share their best practices that will assist you in the future with your success!

 

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February 23
New and Innovative Ways to Enhance the Meeting and Event Experience
C. Risk Management
1 Hour
March 22

Make Technology Work For You: #EventTech, Social Media, Productivity & More!

G. Meeting or Event Design

1 Hour

April 21
The Art & Science of Post Event Survey Reporting
A. Strategic Planning
1 Hour
May 17

What’s the ROI of You?

E: Human Resources
1 Hour
June 15

How Positive Employee Engagement Impacts Positive Client Experiences

E: Human Resources
1 Hour
July 19
Convention Center Best Practices
Pending
August 17

CSR – What’s New in CSR Programs

More and more meetings are incorporating community service into their agenda. When a planner asks you for your local organizations, are you up to speed on what new and exciting opportunities there are for groups to volunteer for? Hear from a panel from a convention venue, a tourism instructor, and Celebrate Service winners on some ways they get people involved about community services.

Pending
September 20

It’s not Mission Impossible – Sales to Services

We’ve all heard it before, “Sales will ‘sell’ the dream while we ‘service’ the nightmare”. The buck stops here! Grab your friends from sales, a nice lunch, and tune into this webinar as we hear from sales & services teammates at hotels, CVBs, and convention centers show us how they make smooth transitions. This is a hot topic you do not want to miss! Join us as we cover creative concepts to enhance the sales and services collaboration, provide sales tips on details to add to every lead and hear questions from a meeting planner perspective as she moderates this session.

F. Stakeholder Management 1 Hour
October 19

Comprehensive Client Services: CVB, Hotels, and Venues Working Together to Deliver Valuable, Measurable Services

Three separate organizations servicing the same event can get confusing for the client. This webinar will discuss how Hotels, Venues, and CVBs can work together to supply integrated communications, seamless service delivery, and a better experience for the client and their participants

You will learn:

  1. What primary services are each organization responsible for
  2. How to engage your counterparts to provide seamless event services
  3. Keys to successfully working with Venues, Hotels, and CVBs to deliver a fully customized, cohesive service experience to the client
A. Strategic Planning 1 Hour
November 15 Best Practices for Attendance Promotion Tools and Processes

What do you think of when you hear “attendance promotion?” For those of us in the event services world, it can mean anything from providing collateral for potential attendees, to building a landing page to assist our clients in promoting their event, to attending the event the year prior to when we host it in our city.

And that’s part of the challenge! Attendance promotion historically has meant many things to many people. Destination Marketing Association International (DMAI) recently took on the challenge of helping to create a best practices for attendance promotion. Join us for our November webinar where we’ll hear from Terri Roberts with DMAI. Terri will share a white paper that was developed with the results of the just completed study on attendance best practices. ESPA CVB/ DMO members will appreciate how this report can help you update your own attendance promotion protocols. If you’re a hotel or venue you can hear how CVBs support attendance promotion for the groups they’ve booked with you. And planners will learn how this service is provided around the country.

Presenter: Terri Roberts, DMAA

I: Marketing 1 Hour

 

ESPA 2016 Webinar Program/Schedule

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates.

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February
New and Innovative Ways to Enhance the Meeting and Event Experience
G. Meeting or Event Design
1 Hour
March

Yes, Event Service Professionals Can Manage Time & Energy (and Have a Rich Life Too)!

No CMP Credit Given

 

April 20
Sustainability: Forget practice, what’s the best process for working with planners?
A. Strategic Planning
1 Hour
May 19
Taking Care of Business: Service Skills For Great Planner Relationships
F. Stakeholder Management
1 Hour
June 15
Food for Thought: A Thought Process for Creating Trends in F&B
G. Meeting or Event Design
1 Hour
July 21
Hear it from the Best! CSMs of the Year - How Do They Do it?
F. Stakeholder Management
1 Hour
August 17
Q&A with the Planners
F. Stakeholder Management
1 Hour
September 15
The Millenial Generation - Social Media and Servicing for the Future of our Industry G. Meeting or Event Design 1 Hour
October 19

Hear it from the Execs! Executive Excellence Recipients Share on the Impact of Event Service

A. Strategic Planning 1 Hour
November 17 Sports Servicing - How are Sports Events Different from Meetings and Conventions F. Stakeholder Management 1 Hour

ESPA 2015 Webinar Program/Schedule

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates.

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February
Golden Nuggets of Sales & Service
F. Stakeholder Management
1 Hour
March

What Would Izzy Do:  A Tune Up for Your Presentation Skills

I. Marketing

1 Hour

April
ESPA Green Week: Tips And Strategies For Hotels, Centers And CVBs On Incorporating Sustainability
A. Strategic Planning
1 Hour
May
APEX Initiatives, Room Block Poaching – Learn How To Combat A Growing Trend
H. Site Management
1 Hour
June
Digging Deeper: Looking at your venue with fresh eyes
G. Meeting or Event Design
1 Hour
July
Safety & Security Planning For Venues: Are You Prepared?
C. Risk Management
1 Hour
August
Celebrate Services Week: ESPA Gives Back, Incorporating CSR Into Events
A. Strategic Planning
1 Hour
September
Accessibility: Staying Informed, Being Prepared
G: Meeting or Event Design
1 Hour
October Q & A With The Planners A: Strategic Planning 1 Hour
December

ESPA Member Resources: Making the Most of Your Membership!

Not Applicable
1 Hour

ESPA 2014 Webinars CMP-IS Domain

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
March
Special Meal Requests Aren’t Special Anymore
G. Meeting or Event Design
1 Hour
April

Meet the ADA: Planning Accessible and Inclusive Events

G. Meeting or Event Design

1 Hour

May
Things That Make You Go Hmmm. . TRANSPORTATION!
G. Meeting or Event Design
1 Hour
June
Knowing Your Attendees: Servicing Across Generations
A. Strategic Planning
1 Hour
July
Meeting Planners Speak Out
B. Project Management
1 Hour
August
The Importance of Local Partners in Hosting Meetings
B. Project Management
1 Hour
September
Sporting Events and The Services You Can Provide
B. Project Management
1 Hour
October
Learn Tools to Build a Better Services Foundation
A. Strategic Planning
1 Hour
November Sales and Services Collaboration B. Project Management 1 Hour
December

Sustainable Event Services – Incorporating Sustainability to Deliver More Value to Meetings

A.Strategic Planning
1 Hour

ESPA 2013 Webinars CMP-IS Domain

Month of Webinar Topic of Webinar CMP-IS Domain Credit Hours
February Creating and Implementing Effective Pre-Con Meetings B. Project Management 1 Hour
March Engaging Event Attendees: How to Make Social Media Work for You in the World of Event Services and Marketing I. Marketing 1 Hour
May Best Practices for Managing Volunteers and Intern Programs E. Human Resources 1 Hour
June Are you Prepared? Event Security Best Practices Every CSM Should Share with their Meeting Planners C. Risk Management 1 Hour
July CMP 101: A Primer on the Value and Process of Becoming a CMP J. Professionalism 1 Hour
August Meetings Matter: Understanding the Concept of the Economic Impact of Events   1 Hour
September ADA - A Guide for Event Planning B. Project Management 1 hour
October Event Services Technology 101 G. Meeting or Event Design 1 hour
November Services Best Practice Revealed A. Strategic Planning 1 hour

 


Want to take advantage of our new Webinar package pricing?

Follow these simple steps:
1. Log in to the My ESPA Portal with your email address and password.
2. Click on the Online Store link in the left-hand menu.
3. Purchase either the "Full Year of Webinar Programming, "Half Year of Webinar Programming" or "Pick 3" package.
4. Once you have paid for your purchase, a discount code and receipt will be sent to you via email.
5. This code can then be used in lieu of payment for Webinar programs you choose to attend during the year.

Every month, ESPA hosts a live Webinar featuring an industry leader, or expert in a related industry, delivering a virtual presentation.  Participants can listen to the presentation via a conference call portal, and watch the PowerPoint presentation online.  Participants have the opportunity to post Q&A during the presentation.  So, from the convenience of your own office or conference room, you and your colleagues have a great educational resource.  And you also get 1 continuing education contact hour for each Webinar. 

Please note ESPA's policy regarding Continuing Education Credit:
All registered participants will earn a Continuing Education hour for this webinar. Continuing Education credits may be extended to up to 2 additional participants from a registered member's location. For members inviting non-members to participate, please make sure they are aware that they must individually register with ESPA in order to receive Continuing Education credit.

So get together with your co-workers and pack a lunch for these fun one-hour learning experiences.  The cost is only $50.00 for members ($60 for non-members) and you can invite your whole department to join in.


 

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